Privacy Policy

1. Introduction

RoostR ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at roostr.com and related mobile applications.

2. Information We Collect

• Account Information: Name, email address, and profile details you provide when registering.
• Listing & Booking Data: Vehicle details, availability, booking dates, pricing, and transaction history.
• Payment Information: Payment is processed by Stripe. We do not store your full credit card number or banking details on our servers.
• Communications: Messages sent between users through our in-app messaging system.
• Usage Data: Pages visited, features used, device type, browser type, and IP address.
• Photos & Media: Images you upload for vehicle listings or profile photos.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the RoostR platform.
• Process memberships and facilitate bookings between Hosts, Riders, and Guides.
• Send transactional emails such as booking confirmations and status updates.
• Respond to your support requests and inquiries.
• Enforce our Terms of Service and protect the safety of our community.
• Analyze usage trends to enhance platform performance and user experience.

4. Information Sharing

We do not sell your personal information. We may share your information in the following limited circumstances:

• With Other Users: Profile details (name, general location, listing info) are visible to other members as necessary to facilitate transactions.
• Service Providers: Trusted third parties such as Stripe (payments) and Base44 (platform infrastructure) that help us operate the service.
• Legal Requirements: If required by law, court order, or to protect the rights and safety of RoostR or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us or using the account deletion feature in your dashboard. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS), secure credential storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You may disable cookies in your browser settings, though some features may not function correctly without them.

8. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

9. Children's Privacy

RoostR is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at support@roostr.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@roostr.com.